We know that to offer a service that will be considered to be good value, personal and professional we must work closely with each individual client to design a management programme that suits their individual requirements.
In recent years the complexity of managing Residential Leasehold Property has increased significantly due to the growing burden of legislation and regulation. That can impact on even the smallest blocks. Freeholders, members of Management Companies and Resident Associations must all contend with this and the higher expectations from Leasehold Owners.
This is where the services of a First-Class local Managing Agent, with a proven track record in this specialist field can assist. Eastons Block Management has over 400 units under local management providing the level of experience to make a difference and ensure all legislative requirements are met. Already with an enviable reputation for excellent customer service in the local sales and lettings market Eastons now employs the same high standards to Block Management.
We consider that as a small, but local and experienced company, we can provide a cost effective yet comprehensive and professional service that is still personal and can be tailored to your individual requirements. Directors will remain in control while we service your requirements
To offer this level of personal service we look to manage properties within a 20 minute drive of our office in Epsom. This way we are available to our clients, know the local contractors, respond to any issues swiftly and make regular visits to our blocks with a view to providing a pro-active style of management.
We know that to offer a service that will be good value, personal and professional, we must work closely with each individual client to design a management programme that suits their individual requirements. The level of service with a single point of contact is where we excel.
I've worked with Eastons for some 15 years, in Block Management, Lettings and they have recently sold my property. I've always found Eastons professional, extremely responsive and very honest. They are always clear with what they have to do, and operate really well in the areas they are brought in for. I cannot remember any email I have sent that has gone unanswered, and I have been really appreciative of the guidance they have given me over the years. Thank you Eastons!
First time using Eastons, very professional service and little things where instantly sorted...helped with everything from beginning to the end! 5 star service
Excellent friendly and efficient management.
Always helpful and professional service from Eastons.
From experience the basis of a great working relationship with our clients is borne out of great planning and designing a package of services tailored to their individual requirements.
Whilst we are happy to consider any level of service you want; we have found that there are two distinct service levels that form that satisfy most of our client’s requirements.
Comprehensive Package, a one stop shop covering all your daily needs with a addendum selection of additional services should you require.
Our On-Line Package, predominantly used by clients of smaller blocks or blocks with an active board of directors who want to remain hands-on, yet have support with the legislative, legal and financial side of things.
Probably the greatest asset is the team here at Eastons, recognised and award winners for Customer Service in the Epsom and Ewell Business Awards.
You can always be assured of a friendly welcome, will see us popping into site on a regular basis but don’t be misled, they will ensure that charges are paid and rules adhered to.
All good teams need a good CRM system behind them to ensure everything is property accounted for, bank statements imported to allow transparent reconciliation, and full management information availability. That year end Service Charge reports are created, and necessary checks and balances are in place to ensure nothing is missed.
We are proud to use Re-Leased, the Award-Winning cloud software.